Why the gyro calibration stays in 0% with the MapCreator2 app?
This is usually a symptom of a non-functioning gyroscope, or your device might be lacking a hardware gyroscope. Virtual gyroscope doesn’t provide the detail...
Thu, 15 Mar, 2018 at 12:31 PM
Can I use different devices to collect the map data for a venue?
Yes. You can use multiple devices for collecting data by logging into the same account with multiple devices. This enables you to collect the map data as a ...
Thu, 3 Nov, 2022 at 5:06 PM
How accurately do I need to align a floor plan with geo-coordinates in the web tool?
As a general rule, you should take the time to align the floor plan as accurately as possible. The level of attainable accuracy of course depends on the qua...
Tue, 4 Dec, 2018 at 10:01 AM
How long does map generation take?
The map generation time depends on the size of the map. For small maps the generation may take only a few minutes, or it might take few hours in case the ma...
Tue, 4 Dec, 2018 at 10:11 AM
May I need to re-map a venue once it has been mapped?
If the topology of the venue changes, that is, if previously walkable area is closed off or new areas open up, you should collect mapping paths in the new a...
Mon, 3 Dec, 2018 at 4:01 PM
Which image file formats does the web tool support?
We support floor plan images in PNG and JPG format. Note that there are plenty of tools available to convert any other bitmap format into one of the support...
Tue, 4 Dec, 2018 at 9:50 AM
Where can I find the floor plan ID?
Sign into your IndoorAtlas account at, open your location and you will see the floorplanID of each floor.
Fri, 16 Mar, 2018 at 4:39 PM
Where do I get the floor plans drawings?
There are several sources for indoor floor plans, usually you could get the floor plan from the following sources: Property owner, often has accurate CAD ...
Fri, 16 Mar, 2018 at 4:40 PM
Why can't I see the details of my building in the satellite view of the web tool?
In some geographic areas the quality of satellite images can be low and it’s not possible to see buildings with enough details to accurately align floor pla...
Thu, 9 May, 2019 at 11:34 AM
Why the distance between two waypoints seem to be wrong?
This a symptom caused by an error in the alignment of the floor plan image with the geo-coordinates. Ensure you have aligned your floor plan image accurately...
Fri, 16 Mar, 2018 at 4:42 PM